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PRIVACY NOTICE

This Privacy Notice outlines how Etiqa collects, uses, maintains and processes your personal data and how Etiqa safeguards the personal data in line with the Personal Data Protection Act 2010 (“PDPA 2010”).

Etiqa Digital Solutions or “We” in this Privacy Notice refers to Etiqa Digital Solutions Sdn Bhd. This general notice has been expanded to incorporate Squad Super League programme (“the Programme”). Squad Super League programme is a programme launched by Etiqa Digital Solutions to continuously learn through experiments (as many MVPs as possible) from June – August 2024. The objective of the program is to executing in an experimental manner quickly, tracking the key leading indicators, focus on gathering insights, and iterating the next MVP. In these rules, “we”, “our” and “us” refer to Etiqa Digital Solutions Sdn Bhd (Company Number: 202001007797 (1364117-D)), a company incorporated in Malaysia under the Companies Act 1965 and deemed incorporated under the Companies Act 2016, and having its registered business at 16th flr, Menara Etiqa, No.3, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia. (hereinafter referred to as “Etiqa Digital Solutions”), the owner of the Programme. “You”, “Yourself” and “Programme Participants” refer to an eligible team or entrant.

YOUR CONSENT IS IMPORTANT

We may collect your sensitive personal data in an event you proceed to the advanced stages of the Programme which require you to disclose such sensitive personal data to us. We will only use your sensitive personal data for the Programme. If we collect, use, maintain or disclose your sensitive personal data, we will ask for your explicit consent.

You have the choice, at any time, not to provide your personal data/sensitive personal data or to revoke your consent to Etiqa Digital Solutions processing of your personal data/sensitive personal data. However, failure to provide such personal data/sensitive personal data or revocation of your consent to process personal data/sensitive personal data provided may impact your participation in the Programme or result in Etiqa Digital Solutions being unable to provide you with effective and continuous support.

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

Personal data refers to any information that relates directly or indirectly to an individual, who is identified or identifiable from that information or from that and other information in the possession of Etiqa Digital Solutions.

The personal data we collect can be either obligatory or voluntary. Obligatory personal data are those that we require for the purposes of the Programme. If you do not provide us with obligatory personal data, we will not be able to provide you with the commitments outlined in the Programme. Voluntary personal data refers to the type of data that is not mandatory to participate in the Programme. If you do not provide us with voluntary personal data, you may still sign up and participate in the Programme. Obligatory and voluntary personal data may differ at different stages of the Programme will be indicated in the Terms & Conditions or addendums to the Terms & Conditions.

  1. For the purpose of the Programme, we would be obtaining your personal data by virtue of you participating and via all mandatory and voluntary information required from you at various stages of the Programme.
  2. Personal data we collect from our websites
    • IP Address
        An IP address is a number that is automatically assigned to your computer when you signed up with an internet service provider. When you visit our website, your IP address is automatically logged in our server. We use your IP address to help diagnose problems with our server, and to administer our website. From your IP address, we may identify the general geographic area from which you are accessing our website. Generally we do not link your IP address to anything that can enable us to identify you unless it is required by law and regulation.
    • Information on Cookies
        A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store visitors’ preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies.

WHAT IS THE PURPOSE OF PROCESSING YOUR PERSONAL DATA?

We may process your personal data for the following reasons:

  1. To assess your application for the Programme;
  2. To verify your credentials;
  3. To manage and maintain the processes related to the Programme;
  4. To evaluate your ideas/ propositions;
  5. For sharing within Etiqa Digital Solutions for the purpose of analysis, review and recommendations;
  6. To respond to your enquiries and complaints and to resolve disputes;
  7. For internal functions such as evaluating the effectiveness of marketing, market research, statistical analysis and modelling, reporting, audit and risk management; and/or
  8. Other reasons not mentioned here.

In addition, we may also use your personal data for the fulfilment of any regulatory requirements and for any other reasons connected with your participation in the Programme.

You have a choice to withdraw your consent for receiving marketing or promotional materials/communication, you may contact us using the contact details found below. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to fourteen (14) working days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time. Please note that even if you opt out from receiving marketing or promotional materials, Etiqa Digital Solutions may still contact you for other purposes in relation to the Programme.

TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA?

Your personal data held by us shall be kept confidential. However, in order to provide you with effective and continuous products and services and subject at all times to any laws (including regulations, standards, guidelines and/or obligations) applicable to financial institutions, we may need to disclose your personal data to:

  1. Other Entities within Etiqa;
  2. Partners and key internal and external stakeholders with regards to the Programme;
  3. Strategic partners with whom we have a relationship with;
  4. Parties authorised and consented to, by you; and/or
  5. Enforcement regulatory and governmental agencies as permitted or required by law, authorised by any order of court or to meet obligations to regulatory authorities.

The disclosure of your data may involve the transfer of your personal data to places outside of Malaysia, and by providing us your personal data you agree to such a transfer where it is required to provide you the services you have requested, and for the performance of any contractual obligations you have with Etiqa Digital Solutions including for storage purposes.

HOW DO WE PROTECT YOUR DATA?

The security of your personal data is our priority. Etiqa Digital Solutions takes all physical, technical and organisational measures needed to ensure the security and confidentiality of personal data. If we disclose any of your personal data to our authorised agents or service providers, we will require them to appropriately safeguard the personal data provided to them.

HOW LONG MAY WE RETAIN YOUR PERSONAL DATA?

We will only retain your personal data for as long as necessary to fulfil the purpose(s) for which it was collected or to comply with legal, regulatory and internal requirements. Afterwards we will destruct or permanently delete your data.

CHANGES TO THIS PRIVACY NOTICE

Please note that we may update, revise, modify or amend this Privacy Notice from time to time. If there are material changes to this Privacy Notice, we will notify you by posting a notice of such changes on our website or by sending you a notification directly. We advise you to periodically review this Privacy Notice to stay informed on how we are protecting your information.

Your continued participation in the Programme is deemed to be an acceptance of such revisions, modifications or amendments.

This Privacy Notice was last updated in May 2024.

HOW CAN YOU ACCESS / CORRECT / UPDATE YOUR PERSONAL DATA?

We are committed to ensure that the personal data we hold about you is accurate, complete, not misleading and up-to-date. If there are any changes to your personal data or if you believe that the personal data we have about you is inaccurate, incomplete, misleading or not up-to-date, please contact us so that we may take steps to update your personal data.

You have the right to access your personal data. If you would like to request access to your personal data, please contact the organisers of the Programme by email at eds@etiqa.com.my or by registered mail to be addressed to us at 16th flr, Menara Etiqa, No.3, Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia.

If you have provided the Etiqa with personal data of a third party, please ensure that you have obtained the third party’s consent in relation to the processing and disclosure of their personal data and that this Privacy Notice is brought to the attention of any such third party.